Terms of services

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Anyone that rude, mean, or disrespectful.
• Diabetes Client: Please inform to our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
• We are not allowed to cut any ingrown nails or hang nails, but we will try accommodate you only if you agree to sign the Ingrown Nail Consent Form to release all liability. 7 DAYS SERVICE GUARANTEE:
• We offer free fix or touch-up for any gel chip or peel, any broken nail after a full set service within 7 days period, and must be same color and not to exceed 1 time per service/ week. (regular polish might not apply for this guarantee)
• If your nails become scratched or miss-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• You must arrange an appointment to have your nails fixed within 7 days after your initial service (also depends on your nails condition if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it ).
• We want our clients to be happy and satisfied with the services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary, please let us know so we can make it right. Our goal is to ensure each service and visit meets your satisfaction.
• We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfy during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails & prices during the time service is going on.
• As soon as you have walked out the salon door that means you have accepted and are happy with the service.
• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused. REFUNDS, RETURNS & EXCHANGES • All sales & service charges are final. NO refunds or exchanges.
• We will not offer any refund or credit note because you have simply changed your mind.
• Once services are paid for we will not be able to offer refunds.
• Gift card and e-gift is Non Refundable and NOT transferable for cash to buy or sell anything. PUNCTUALITY: Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than 10 minutes late, but as always, we’ll make every effort to do so. APPOINTMENTS/ WALK IN:
• We value our clients with advanced appointment. Any appointment will be hold for 10 minutes, after that period, we cannot guarantee completion of the services booked, but as always, we will try our best to accommodate you as soon as possible.
• We welcome walk in clients, but if availability is limited you may have a waiting period or to schedule an appointment for a future time. Appointment is made to provide convenient to your busy schedule. However frequent “no-show or cancel” last minute might force us to no longer honor your appointment requests. LOYALTY REWARD: When you spend 1 dollar, it will be equal 1 point, when you get to the reward range you will be able to redeem the loyalty rewards. CHANGES OF YOUR MIND:
• Any nail lengths, shape or color choices you make will be shown to you first on 1-2 nails before we move to the next. Please make sure you satisfied with your nail and color first, if you not satisfied with it, please speak up and let our technician or manager team know to correct that.
• Unfortunately, once you service is complete, we cannot go back to change your original choice or extra charges will be applied. JEWELRY & PERSONAL ITEMS: We cannot be responsible for loss or damage to personal articles including clothing, jewelry, phones and accessories. PRICING:
• Please note that price might slightly change based on your customized order and add-ons without of notice.
• Please ask or double check the price with our technicians before starting the service.
• All prices are subject to change at the discretion of the management.